crickex 88 Privacy Policy
This document explains in detail how your personal information is collected, processed, and kept secure at crickex 88. Every user is responsible for reading and understanding this policy.
Table of Contents
Introduction and Scope
crickex 88 is an online gaming and sports betting platform serving users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, store, use, and where necessary share the personal information you provide while using the crickex 88 website.
This Policy applies to the https://crickex88.cam website and to crickex 88's Android and iOS applications — on both platforms. By registering an account on crickex 88, or by continuing to use the website, you are considered to have accepted the terms of this Policy. This Policy must be read together with our Terms and Conditions, and both documents together form part of the agreement between you and crickex 88.
This Policy has been drawn up in accordance with applicable data protection laws and the Digital Security Act of Bangladesh. If any changes come into effect, we will notify users by publishing a notice on the website.
Types of Information Collected
crickex 88 may collect the following types of information:
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification — only users aged 21 and above may register on crickex 88)
- National ID number or passport number (when identity verification is required)
- Submitted photo ID or KYC documents
2.2 Contact Information
- Email address
- Mobile number
- Current address
2.3 Financial Information
- bKash, Nagad, or Rocket number, or bank account details (for processing deposits and withdrawals)
- Transaction history — details of deposits, withdrawals, and bonuses
- Account balance information
2.4 Activity Information
- Betting history, game activity, and slot session data
- Website access times, browsing patterns, and click behaviour
- Login dates, times, and device details
2.5 Technical Information
- IP address
- Browser type and version
- Operating system
- Cookies and session identifiers
How Information Is Collected
crickex 88 collects your information in the following ways:
3.1 Information You Provide Directly
Information you provide yourself through the account registration form, login process, deposit or withdrawal requests, support chat, and during KYC verification.
3.2 Automatically Collected Information
When you use the crickex 88 website or app, our systems automatically collect information about your device, browser, IP address, and usage patterns.
3.3 Information from Third Parties
A limited amount of information may be collected from payment processing partners (bKash, Nagad, Rocket, and banks), identity verification service providers, and fraud prevention systems.
How Information Is Used
crickex 88 uses collected information only for the following legitimate purposes:
- To create, verify, and manage accounts
- To process deposit and withdrawal transactions and resolve disputes
- To issue bonuses and confirm VIP benefits
- To prevent fraud, money laundering, and unauthorised use
- To verify users are aged 21+ and to implement responsible gaming measures
- To provide customer support and resolve complaints
- To improve site performance and analyse user experience
- To meet applicable legal obligations
- To send relevant offers and promotional information where you have given consent
crickex 88 never sells your information to third parties for marketing purposes. You can learn more about the platform's goals and values on our About Us page.
Data Storage and Security
crickex 88 uses industry-standard SSL (Secure Socket Layer) encryption to keep your information secure. All data transmission on the website and app is handled in encrypted form, preventing unauthorised access.
5.1 Security Measures
- Server-side encryption and firewall protection
- Regular security audits and vulnerability testing
- Restricted staff access to data on a need-to-know basis
- OTP process for transaction verification
5.2 Data Retention Period
We retain information for as long as your account is active and until applicable legal obligations have expired. Financial transaction records may be retained for a minimum of five (5) years in accordance with relevant legal requirements.
5.3 Response to Data Breaches
In the event of a data breach, crickex 88 will notify affected users within the time frame required by applicable law and will take corrective action.
Sharing Information with Third Parties
crickex 88 may share your personal information with third parties only in the limited circumstances described below:
6.1 Payment Processing Partners
Necessary financial information is shared with bKash, Nagad, Rocket, and relevant banks to complete deposits and withdrawals. These organisations are governed by their own privacy policies.
6.2 Identity Verification Services
Identity-related information may be shared with authorised verification organisations to complete the KYC process and prevent fraud.
6.3 Legal Authorities
Information may be provided to relevant authorities in the case of a court order, government investigation, or applicable legal obligation.
6.4 Technology and Service Providers
Information may be shared on a limited basis with trusted technology partners engaged for website operations, analytics, and support. These partners are permitted to use the information only for the purpose of the services they provide.
For any sharing of information with third parties beyond what is stated above, crickex 88 will obtain your prior consent.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the crickex 88 website and app. Cookies are small data files stored in your browser that improve your experience on the site.
7.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and for core functionality — these cannot be disabled.
- Functional Cookies: Help remember your preferences and language settings.
- Analytics Cookies: Used to analyse site usage patterns and improve the service.
7.2 Cookie Controls
You can control or disable cookies by changing your browser settings. Please note that disabling cookies may cause some features of crickex 88 to stop working correctly.
User Rights
Every user registered on crickex 88 has the following rights:
8.1 Right to Access Information
You may contact our support team to receive a summary of what information we hold about you.
8.2 Right to Correct Information
If your account contains incorrect or outdated information, please contact us. We will make the correction within a reasonable time after verification.
8.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages from crickex 88, you may let us know at any time by email or live chat. System-required messages (transaction confirmations, security alerts) are not included in this opt-out.
8.4 Right to Submit a Complaint
If you have a complaint about how your information is handled, contact the crickex 88 support team directly. We take all complaints seriously. Our Responsible Gaming page also contains important information about your rights and protections.
Account Closure and Data Deletion
You may request account closure through the crickex 88 support team. After your account is closed:
- Your personal identity information will be deactivated.
- Financial transaction records may be retained for a specific period in accordance with applicable legal obligations.
- Betting history may be retained as anonymised or aggregated statistics.
- Certain data may be kept for a longer period if required for fraud investigations or legal obligations.
If there is an outstanding balance or ongoing transaction, it may not be possible to fully close the account until those are resolved.
Privacy of Minors
All crickex 88 services are strictly for persons aged 21 and above. Anyone under the age of 21 is completely prohibited from opening an account or using crickex 88 services.
crickex 88 does not intentionally collect information from any minor. If a minor has opened an account using false information and this comes to our attention, that account will be immediately closed and all related data will be securely deleted.
If a parent or legal guardian believes their child has opened an account on crickex 88, please contact our support team immediately.
Policy Changes
crickex 88 reserves the right to revise or update this privacy policy as needed. We will publish a notice on the website and/or inform registered email addresses before any significant changes take effect.
Continued use of the website after a policy change will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly. The date of the most recent update will always be stated at the top of this page.
If you have any questions regarding a previous version of this policy, please contact our support team. You may also visit our FAQ page for answers to common questions.
Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact the crickex 88 support team through the following methods:
- Live Chat: 24/7 support on the website — in Bengali and English
- Email: [email protected]
For privacy-related requests, write "Privacy Request" in the email subject line and send from your registered email address. We will endeavour to respond within a reasonable time.
Your data, our responsibility
crickex 88 commits to protecting your personal information with the highest level of security, and to using it only for the purposes described in this policy.